Please send a message if you had similar experience. We don't have to sit down and take it. Be a part of class action now!
Be warned of Philo Video Streaming Service
(02:51:31 AM)(System) said :Thanks for chattinginto Philo! Before continuing, please note that a transcript of
this chatwillbe recorded inaccordance withour PrivacyPolicywhichcanbe
found atphilo.com/privacy. Anagentwillbe withyoushortly.
(02:53:01 AM)(System) said :We appreciate yourpatience. Youare next inqueue.(02:53:11 AM)(JB visa0131) said :okJulius hasjoined the conversation(02:53:31 AM)(Julius) said :Welcome! Julius here fromPhilo.(02:53:40 AM)(JB visa0131) said :hi(02:54:03 AM)(Julius) said :Letme have your accountpulledup James so I cancheck ifthere's anaccount
linked to your card details. Is the phone number or emailaddress provided is the
one linked to the account?
(02:54:33 AM)(JB visa0131) said :idonthave anaccount, but i'mbeingcharged(02:55:00 AM)(Julius) said :Thanks foryourpatience, I was able to pullup 2 accounts, one underyourphone
number and the other one underyour emailaddress. The one underyour email
address has no active service and the one underyourphone numberhas anactive
subscription.
(02:55:34 AM)(JB visa0131) said :It should definitelynothave anactive subscription, please cancelit.(02:55:56 AM)(JB visa0131) said :canyousee thatthere has notbeenanyactivityonit.(02:56:56 AM)(Julius) said :The accountthathas yourphone number is active but alreadysetto be cancelled
on2024-02-29 18:43:13 EST. This means the service canbe useduntilthenbut
willno longerrenew. Rest assured thatyouwillno longerbe billed.
(02:57:10 AM)(Julius) said :Uponchecking, the service was neverused though.(02:57:45 AM)(JB visa0131) said :That crazy, i've beenbilledprobably..ihave no idea howmuch. idon't evenwatch
anytv
(02:58:05 AM)(JB visa0131) said :howlongas this beengoingonfor? :((02:59:05 AM)(Julius) said :The accountwas createdback in2022-07-23 19:42:19 EDT.(02:59:57 AM)(JB visa0131) said :Is there anycredityoucangive me. That's almost 2 years ofbillingwithno
activity?
(03:00:04 AM)(Julius) said :Letme check what I cando aboutyour creditrequest.
(03:00:14 AM)(JB visa0131) said :thank you(03:01:09 AM)(Julius) said :You're welcome James. Give me a minute ortwo.(03:01:35 AM)(JB visa0131) said :ok thanks(03:01:53 AM)(Julius) said :Good news! We were able to process a refund onyour account for $25, and you
should receive itwithin5-10 business days dependingonyour financialinstitution.
AlthoughPhilo has a no refundpolicy, this is a one-time courtesy. Also, please be
aware thatyour Philo accountwillbe immediatelydeactivated.
(03:03:19 AM)(JB visa0131) said :That's a horrible policyobviouslyyouknewthe accountwas no inuse ..keep the
$25 myfriend.
(03:04:06 AM)(Julius) said :Thoughthe accountwas neverused, we are stillpayingthe channelowners forthe
content.
(03:04:53 AM)(JB visa0131) said :Philo Charge me over $425, yes youare butnot ifit's notbeingused. I endedup
withtwo accounts probablyalmost $1000 incharges
(03:05:50 AM)(Julius) said :I reallywishI could help youmore butthat's the best I cando as the systemonly
allows me to process the latest charged to be refunded.
(03:06:15 AM)(JB visa0131) said :I'd ratheryoukeep the$25 and I share myexperience withwhatevernetworks
and methods ihave, i'msure it'llcostme but it'llbe worthitto warnothers ofyour
service. Notyour faultmyfriend. I appreciate your chat
(03:06:43 AM)(JB visa0131) said :I understand completelyyou'rejust doingyourjob. Thank you Sir(03:06:46 AM)(Julius) said :Once again, thank youfor chattingwithPhilo and have a great day.(03:06:48 AM)(System) said :Chat sessionended